Customer Service

Browse our many products online and then 'shop' by simply adding items to your Shopping Cart by clicking on the Add to Cart button.

When you're done, click on My Cart. This will list all the items you've selected and their prices. You can still change your mind at this stage and make adjustments to your order.

Once you are absolutely sure about the items you wish to purchase, click on Checkout.

Complete your personal contact and mailing / delivery details.

Select your preferred payment option. (We regret that Cheques, Debit Cards & COD orders aren't accepted.)

We will advise you via email of your tracking number once your order has been despatched.

Please Note: When you place your order it will enter through a series of steps during fulfillment. Once your invoice has been printed we can no longer change the items on your order, but can update the address or cancel the order, if necessary. Call us immediately on +27-31-3127755 or email us so we can take the necessary steps to stop the order before it is shipped.

You may also place your order 'off-line' by contacting us by phone: +27-31-3127755; by fax: +27-31-3129564 or via email on our contact page.

An easy to use payment option, available to international customers only. The transaction currency is United States Dollars (USD).

This is the quickest and easiest way to order, using our secure Shopping Cart and paying by Credit Card.

Please Note: All Credit Card Numbers are stored in an encrypted database for orders and will then be removed.

Credit Cards are processed through our retail store merchant speedpoint. If you are uncomfortable providing your Credit Card details online, then you can opt to order by phone: +27-31-3127755; or by fax: +27-31-3129564

Your credit card may be refused for any of the following reasons:

One of the most widely used ways of sending money online.

• Once all your selected items are in your shopping cart, proceed to Checkout and follow the order processing instructions.
• Select the option to pay via EFT.
• Load Teddytech as a beneficiary on your internet banking Recipient List.
• Use your name and the unique Teddytech Invoice Number in the reference line for your payment reference.
• Indicate for your bank to notify Teddytech of the transfer.

This should ensure speedy processing and delivery of your selected products.

This payment is made at a bank, into our bank account. If you select the 'pay via bank deposit' button, instructions will be given on how to deposit monies into Teddytech's bank account and the following applies:

• The exact amount of your order must be paid.
• The payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer.
• Transfers made from ATM's can't be accepted.
• Cheque deposits can't be accepted.
• Bank deposits from outside the borders of South Africa can't be accepted.
• Your order will be cancelled if you choose to pay by bank transfer and the amount due is not paid within 5 business days.

Once your deposit is done, kindly fax or email confirmation of payment to Teddytech by phone: +27-31-3127755; by fax: +27-31-3129564 or via email quoting your name and unique Teddytech Invoice Number.

Guidelines of various shipping methods within the borders of South Africa are:

Complimentary Postage

On South African orders, where the value of the goods is more than R385 (after promotional coupons or special discounts have been deducted) there is no delivery charge. Yes, with our compliments! Your order will be shipped via insured Economail unless a shipping method, other than that being offered, is requested by you. This offer is available only within South Africa.

Ordinary Parcel (Counter to Counter)

R40 for the first kg and R5.50 for each additional kg or part thereof. An ordinary parcel is any postal item larger than 353mm x 250mm x 30mm and/or weighs more than 1 kg. Allow 5 working days for delivery and collect from your nearest Post Office.

Overnight via Speed Services (Counter to Counter)

R95 in a flyer bag for parcels weighing up to 1kg and R139 for parcels weighing between 1kg and 2kg. Collection available at your nearest Post Office the following day when shipped to main centres. Allow 48 hours for items shipped to outlying areas.

PostNet

PostNet currently have a special domestic offer on PostNet to PostNet branches of articles up to 5kg for R99. Kindly request this option if you prefer it to the SA Post Office option, when placing your order. Delivery usually within 3 days.

Courier Main Centres

Johannesburg, Pretoria, Cape Town, Port Elizabeth, East London, Bloemfontein and George.

R125 for parcels up to 2kg and delivered the next day. Rate per kg thereafter R25.

R90 for parcels up to 10kg and delivered within 1 to 3 working days. Rate per kg thereafter R4.

Courier Regional Centres

Other than those specified above.

R108 for parcels up to 5kg and delivered within 1 to 2 working days.. Rate per kg thereafter R17.

R138 for parcels up to 10kg and delivered within 3 to 4 working days. Rate per kg thereafter R7.

Bear in mind that as Customs policies vary from country to country, it would be advisable to determine whether your order would attract Customs duty and taxes upon arrival in your country. Teddytech can't calculate or estimate these charges and, therefore, it is suggested that customers contact their local Customs office for further information and make themselves aware of such local charges before ordering.

Teddytech can't be held responsible if a parcel or item is detained or confiscated due to these laws.

Goods that are exported outside the borders of the Republic of South Africa do not carry a VAT charge if both the billing and the delivery address are international.